Guest trust is one of the hospitality industry’s greatest assets, but it is increasingly under threat from digital fraud. From account takeover attacks and loyalty programme abuse to payment fraud and identity theft, cybercriminals are targeting hotels and travel businesses at an unprecedented scale.
A single breach can inflict significant reputational damage, financial loss, and most importantly, a loss of the confidence our guests place in us. At its core, hospitality is about relationships, and these relationships thrive on a bedrock of trust.
This on-demand webinar explores how organisations can strengthen fraud prevention, protect customer accounts and maintain guest confidence in an increasingly complex digital environment.
What You Will Learn
This webinar explores the growing threat of fraud within the hospitality sector and practical ways organisations can strengthen customer protection. Topics include:
- Understand the evolving hospitality fraud landscape
- Why guest trust is increasingly under threat
- The rise of Account Takeover (ATO) fraud and loyalty programme abuse
- Protecting customer accounts and sensitive data
- Building stronger fraud prevention and cyber resilience
- Practical lessons from industry leaders
- Strategies leading brands are employing to build resilient defences and safeguard customer data
Questions to Consider
As you watch this webinar, consider:
- How well are customer accounts protected against fraud?
- Could we identify an Account Takeover attack before it impacts guests?
- Are our fraud prevention and cyber security teams working together?
- Do we understand the risks associated with loyalty programmes?
- Could a cyber incident damage guest confidence in our brand?
- Are we regularly reviewing identity verification and access controls?
- Is guest trust embedded within our wider cyber resilience strategy?
Watch The Webinar On-Demand
