In a rapidly changing online environment, ensuring trust and safety with consumers is no longer just a business priority; it is essentially critical.
Ensuring trust and safety with consumers is increasingly vital for companies operating in Europe, particularly in light of stringent regulations and evolving consumer expectations. Companies operating in Europe face a multitude of challenges related to ensuring trust and safety with consumers. By proactively addressing these concerns – ranging from regulatory compliance and data protection to content moderation and transparency – organisations can foster a safer environment, enhance their reputation, and build long-lasting trust with their customers.
What You Will Learn
This webinar explores how organisations can strengthen Trust & Safety programmes while responding to evolving European regulation. Topics include:
- Understanding the changing European Trust & Safety landscape
- Preparing for emerging regulatory requirements
- Developing an effective Trust & Safety capability
- Improving security incident response and operational resilience
- Protecting consumers while building long-term trust
- The commercial benefits of investing in Trust & Safety
Questions to Consider
As you watch this webinar, consider:
- Does our organisation have a defined Trust & Safety strategy?
- How do we protect consumers from fraud and account takeover?
- Are our incident response procedures proportionate and well tested?
- Are Trust & Safety, cyber security and fraud teams working together?
- Could stronger Trust & Safety capabilities improve customer confidence and business resilience?
Watch The Webinar On-Demand
Speakers
Neda Esser-Niazian, Group Director Trust & Safety, Booking.com
Neda is a Technology Leader and passionate about growing teams and businesses. In her 13 years at Booking.com, she has held a variety of leadership roles, always with a focus on growth strategies with sustainable technical solutions and operating models in cross functional settings. Her experience within Booking.com brought her from B2C to B2B to Security. Prior to Booking.com she held different positions including Sales and Marketing Director and Senior Manager Information Management. She studied Business Engineering in Amsterdam. As the Group Director Trust & Safety, she is committed to helping protect the physical and psychological wellbeing of our customers (Travelers and Partners).
Louis-Victor de Franssu, Co-founder & CEO, Tremau
Louis-Victor is CEO and co-founder at Tremau, a Trust & Safety solution provider helping online platforms streamline their moderation processes while mitigating their regulatory risks. Prior to launching Tremau, Louis-Victor was deputy to the French Ambassador for Digital Affairs. In this role, he specialized in issues related to tackling illegal content online and disinformation, including leading France’s work on the Christchurch Call to Action. Louis-Victor also worked for a leading non-financial risk management consulting firm within the financial industry. He holds an MBA from INSEAD and BA from the University of Notre Dame.
Bob Quick, Founder & Managing Director, GSA Global
Bob spent 32 years with the British Police Service specialising in counter terrorism, anti-corruption and tackling organised crime. He served as Chief Constable of Surrey Police and then Assistant Commissioner Specialist Operations at The Metropolitan Police, New Scotland Yard London where he was responsible for the protection of the Royal Family, the Prime Minister and Cabinet Ministers and visiting Heads of State. During his career he oversaw the investigations into some of the most complex terrorism cases that took place in the UK.
Spencer Mott, Managing Director of Account Takeover Prevention – Travel, Hospitality and Retail, GSA Global
Spencer Mott is currently the Managing Director of Account Takeover Prevention for the Travel, Hospitality and Retail sectors at GSA Global.
Prior to joining GSA Global, Spencer retired as Group Chief Security Officer at Booking Holdings (NASDAQ:BKNG) and Booking.com. In his role, which he held for 4.5 years, Spencer was responsible for leading the company’s global security, safety and fraud program, including cybersecurity, external fraud, information risk management, product software security, crisis management, customer and partner trust and safety, and corporate security. He led a team of nine Chief Information Security Officers and, at Booking.com over 550 security professionals and manages a program team responsible for cross-brand initiatives.
